Communicating in Challenging Situations

What do you think of when you think of communication? How adept are you at communicating with others? Do you ever wish you could say “No” and not feel guilty? Do you and your colleagues seem to be speaking in two different languages? And, how about that boss of yours – always disrespectful and rude – how do you deal with that? Communication skills are important in working and living together effectively. Whether we are communicating with coworkers, team members, and customers, communication plays a pivotal role in your relationships with others.

Learner Outcomes

• To recognize your “self” as the tool of your communication
• To differentiate among passive, aggressive, assertive, and passive-aggressive communication
• To identify roadblocks that prevent you from delivering difficult messages
• To discuss 10 assertiveness techniques to communicate more effectively.

Who should Attend?

• HR
• Management
• Any Employee