Decision Making and Problem Solving

Everyone makes decisions, but of course, some decisions are more important and complex than others. Whether it is a decision about what to wear to work to deciding on a merger, the decision making process is the same. Most decision making by management is convoluted with much fuzziness and backtracking. Research suggests that managers put little thought into the decision making process such as—analysis of the risk, what values are poignant, the alternatives evaluated, quantitative and qualitative data, identifying the stakeholders, bias, and the impact of the decision on the system, to name a few. Decision making is the basic foundation of the process of management. This session uses a hands-on approach to decision making and problem solving by engaging in real decisions using the decision making process.

Objectives

• To examine the “act of choice”
• To discuss the role of ethics in decision making and problem solving
• To analyze roadblocks to effective decision making and problem solving
• To practice 10 decision making/problem solving tools
• To explore the role conflict plays in decision making
• To examine the pros and cons of group vs individual decision making
• To identify politics in decision making
• To explore the psychology (personality factors) in decision making
• To list the various models of decision making
• To identify the role one’s values play in decision making
• Analyze how managers make decision

Who should Attend?

• HR
• Management
• Any Employee